Terms of Use & Sale

Who these terms are with

Tentro Tech and Device Solutions Ltd, a private company limited by shares registered in England and Wales with company number 17111589, registered office 2 Broom Chase, Rotherham, England, S60 2SQ. Contact: support@tentrotech.pro.

Part A — Website terms

A1. Acceptance

By using tentrotech.pro you accept these terms. If you do not accept them, please stop using the site.

A2. Information on the site

The site describes the services and categories of goods we supply. It is provided for general information and does not constitute technical, procurement, legal or financial advice on which you should act without speaking to us about your circumstances.

Nothing on the site is an offer capable of acceptance, and no price is published here. Descriptions of goods on this site are indicative of what we can supply, not of stock held; a binding description of any particular item is given only in a written quote.

A3. Accuracy

We take reasonable care to keep the site accurate and current, but we do not warrant that it is complete or error-free, or that it will always be available. Company details shown here reflect the public register at Companies House; the register itself is authoritative.

A4. Intellectual property

The content, layout, design system, wording and graphics of this site are owned by Tentro Tech and Device Solutions Ltd unless stated otherwise. You may view, download and print pages for your own reference or for a legitimate procurement process. You may not republish, sell, or systematically extract the content without our written permission.

Manufacturer and product names referred to in correspondence remain the trade marks of their respective owners. Reference to a product does not imply any partnership, accreditation or authorised-reseller relationship, and we claim none.

A5. External links

Where we link to another site, we do so for reference only. We are not responsible for its content, its availability or its privacy practices.

A6. Acceptable use

You must not misuse the site: no attempt to gain unauthorised access, no automated scraping that degrades the service, no introduction of malicious code, and no use of our published address to send unsolicited marketing.

Part B — Terms of sale

B1. How a contract is formed

Enquiries and discussions do not create a contract. We issue a written quote listing the items, quantities, unit prices, delivery charge, VAT treatment and lead times. Your written acceptance of that quote is an offer to buy on its terms. A contract is formed only when we send you a written order acknowledgement.

A quote is valid for the period stated on it. Where no period is stated, it is valid for fourteen days, after which prices and lead times may have moved.

B2. Goods

All goods we supply are new. We do not supply used, refurbished or grey-import stock.
Mobile devices are supplied SIM-free and unlocked unless the quote says otherwise. We do not supply airtime, network contracts or SIM plans, and we do not unlock devices bound to another operator.
Goods are supplied with the manufacturer’s own warranty, passed to you unaltered on the manufacturer’s terms. We do not sell a warranty of our own and do not extend the manufacturer’s.
Where a specified item becomes unavailable or changes revision before dispatch, we will contact you with alternatives and any price difference. We do not substitute items without your written agreement.
Minor variation in packaging, bundled accessories or firmware revision as shipped by the manufacturer does not constitute a defect.

B3. Advisory work

Advisory work — specification reviews and standing advisory time — is quoted and invoiced separately from goods, and is payable whether or not you subsequently order any goods from us. The written specification we produce is yours to use, including with other suppliers.

Advice is given on the basis of the information you provide and the position at the time it is given. We are not responsible for outcomes that follow from information withheld from us, or from later changes in your requirements, in manufacturer availability or in third-party software or platform decisions.

B4. Price and payment

Prices are those stated in the accepted quote. Where VAT applies it is shown separately. Payment terms are stated on the quote; unless agreed otherwise in writing, goods are paid for before dispatch. Title to goods passes on payment in full; risk passes on delivery.

We may charge statutory interest on late payment by a business customer under the Late Payment of Commercial Debts (Interest) Act 1998.

B5. Delivery

We deliver to addresses in the United Kingdom by tracked courier or post. Lead times quoted are estimates based on supplier information and are not guaranteed dates unless the quote expressly says so.

Please check the delivery against the specification and the dispatch note on arrival and tell us promptly of any shortage, damage in transit or item that does not match the order, so that we can raise it with the carrier within their time limits.

B6. Cancellation and returns

If you are a consumer

Because we sell at a distance, you have the right to cancel under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. You may cancel within fourteen days beginning the day after you receive the goods, without giving a reason. Tell us by email to support@tentrotech.pro — a clear statement is enough — and return the goods within fourteen days of telling us.

We refund within fourteen days of receiving the goods back, or of your evidence of return, whichever is sooner. The refund covers the price and the standard outbound delivery cost. You pay the cost of returning the goods, and we may reduce the refund to reflect any diminished value caused by handling beyond what is necessary to establish the nature and characteristics of the item.

The right to cancel does not apply to sealed goods that are not suitable for return for health-protection or hygiene reasons once unsealed — in-ear headphones, for example — or to goods made to your specification or clearly personalised.

If the goods are faulty or misdescribed

Your rights under the Consumer Rights Act 2015 apply in full and are not affected by anything in these terms: goods must be of satisfactory quality, fit for purpose and as described. If they are not, tell us and we will deal with it under that Act — a short-term right to reject, or repair or replacement, and a price reduction or final right to reject where that fails.

If you are a business

The statutory distance-selling cancellation right does not apply to business purchases. Returns of correctly supplied goods are at our discretion, may be subject to the manufacturer’s or distributor’s restocking terms, and require the goods to be unopened and in resaleable condition. Faulty goods are handled under the manufacturer’s warranty, with us raising and tracking the claim on your behalf.

B7. Liability

Nothing in these terms limits or excludes our liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, for defective products under the Consumer Protection Act 1987, or for any other liability that cannot lawfully be limited — including a consumer’s statutory rights.

Subject to that, and for business customers: we are not liable for loss of profit, loss of business, loss of anticipated savings, loss or corruption of data, or any indirect or consequential loss; and our total liability in connection with any contract is limited to the total sums paid by you under that contract.

We are not liable for delay or failure caused by events beyond our reasonable control, including manufacturer or distributor supply failure, carrier disruption, and interruption of communications or utilities.

B8. Complaints

Please raise any complaint by email with RETURN or the order reference in the subject line. We acknowledge complaints within one working day and aim to resolve them within ten working days, telling you where matters stand if it will take longer.

B9. General

These terms, together with the accepted quote and order acknowledgement, are the whole agreement between us for that order. If any provision is found unenforceable, the rest continue in force. No third party has rights to enforce these terms under the Contracts (Rights of Third Parties) Act 1999.

B10. Governing law

These terms and any dispute arising out of them are governed by the law of England and Wales, and are subject to the exclusive jurisdiction of the courts of England and Wales. If you are a consumer resident elsewhere in the United Kingdom, you may bring proceedings in the courts of your own jurisdiction.

B11. Changes

We may update these terms. The version in force for any order is the version published at the time the order acknowledgement was issued. The date at the top of this page shows when it last changed.