Privacy notice

1. Who we are

Tentro Tech and Device Solutions Ltd (“Tentro”, “we”, “us”) is the data controller for personal data described in this notice. We are a private company limited by shares, registered in England and Wales with company number 17111589, at 2 Broom Chase, Rotherham, England, S60 2SQ.

For any question about this notice or any request about your data, write to support@tentrotech.pro with PRIVACY at the start of the subject line.

2. What this website collects

Nothing. tentrotech.pro is a set of static pages. It sets no cookies, uses no local or session storage, runs no analytics or tracking scripts, embeds no advertising or social media pixels, and contains no contact, enquiry or payment form.

The pages request typefaces from Google Fonts. Making that request necessarily discloses your IP address and browser details to Google, as any request to any server does; Google acts as an independent controller for it. The cookie notice explains this, and the site remains fully readable if you block the request.

Our hosting provider will keep standard server access logs, which may include IP addresses, for security and to keep the service running. We do not use those logs to build any profile of visitors.

3. What we collect when you contact us or order

When you email us, or when we quote for and supply goods, we hold:

• Your name, email address, and any other contact details you include
• Your organisation, role and any purchase-order or accounts references you give us
• The delivery address and, where relevant, a recipient name and contact number for the courier
• The content of the correspondence, including what you tell us about your existing equipment and requirements
• Quotes, order acknowledgements, dispatch records, serial numbers of items supplied, and invoices

We do not ask for, and ask that you never send us, passwords, licence keys, card or bank details, or copies of identity documents.

4. Why we hold it, and on what lawful basis

• To answer your enquiry — legitimate interests (Article 6(1)(f)): we cannot reply to a message without processing the message.
• To quote for, supply and deliver goods or advisory work — performance of a contract, or steps taken at your request before entering one (Article 6(1)(b)).
• To keep accounting and transaction records — legal obligation (Article 6(1)(c)), principally under the Companies Act 2006 and tax legislation.
• To handle returns, warranty claims, complaints or disputes — legitimate interests and legal obligation, including under the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013.

We do not carry out direct marketing, we run no mailing list, and we do not profile you or make automated decisions about you.

5. Who else sees it

We do not sell, rent or trade personal data. It is shared only where necessary with:

• Our email and hosting providers, who process data on our instructions to run the service
• Couriers and postal operators, who need a delivery name, address and contact detail to deliver an order
• Suppliers and manufacturers, only where a warranty claim or a serial-number registration requires it
• Our accountant, and HMRC or Companies House where the law requires a filing
• Professional advisers, or a court or regulator, where we are legally obliged to disclose

6. Where it is held

We aim to keep personal data within the United Kingdom or the European Economic Area. Some providers may process data elsewhere; where that happens, the transfer is made under UK adequacy regulations or the International Data Transfer Agreement, or an appropriate safeguard recognised under UK data protection law.

7. How long we keep it

• Enquiries that do not lead to work: up to 12 months, then deleted.
• Quotes not accepted: up to 24 months.
• Orders, dispatch and warranty records: for the life of the manufacturer warranty plus 12 months, so a claim can be evidenced.
• Accounting records: six full financial years after the year they relate to, as tax legislation requires.
• Anything subject to a dispute or claim: until it is resolved and any limitation period has expired.

8. Your rights

Under the UK GDPR you have the right to:

• Be told what we hold about you and get a copy of it
• Have inaccurate data corrected
• Have data erased, where we have no continuing lawful reason to hold it
• Restrict how we use it, or object to processing based on legitimate interests
• Receive data you gave us in a portable, machine-readable form
• Withdraw consent, where consent was the basis for processing

Write to support@tentrotech.pro with PRIVACY in the subject. We will respond within one calendar month, as the legislation requires, and we do not charge for it.

9. Security

Correspondence is held in access-controlled email accounts protected by strong, unique credentials and multi-factor authentication. The site is served over HTTPS. No system is perfectly secure, but we keep the amount of personal data we hold deliberately small, which is the most effective protection available to a company of our size.

10. Complaints

If you are unhappy with how we have handled your data, please tell us first — we would rather fix it. You also have the right to complain to the Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF, or at ico.org.uk.

11. Changes to this notice

If this notice changes we will update the date at the top of the page. Material changes affecting people we already correspond with will be notified by email.